Privacy Policy

1. Introduction

Welcome to Ajloun Premium Dates & Dry Fruits ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make purchases from our store.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

We collect several types of information from and about users of our site, including:

• Personal Identification Data: Full name, billing address, delivery address, email address, phone number, and account credentials provided during order checkout or account creation.
• Transaction & Order Details: Information about products purchased, quantity, price, delivery preferences, order history, and courier tracking details.
• Technical & Usage Data: Internet protocol (IP) address, browser type, operating system, referring URL, pages viewed, and access timestamps.

3. How We Use Your Information

We process your information for the following legitimate business purposes:

• To process, fulfill, and deliver your orders for premium dates, dry fruits, and gourmet nuts.
• To communicate order status, tracking updates, invoice receipts, and customer support inquiries.
• To detect, prevent, and mitigate fraudulent transactions or unauthorized account activity.
• To optimize our website user experience, product listings, and service performance.

4. Payment Security (Razorpay)

We prioritize the security of your financial data. All online transactions conducted on Ajloun are processed through secure, PCI-DSS compliant payment gateways, including Razorpay.

Ajloun does not store, capture, or retain sensitive payment card numbers, CVVs, or bank account credentials on our servers. All transaction authentication is encrypted using standard Transport Layer Security (TLS/SSL) technology.

5. Shipping & Third-Party Sharing

To deliver your purchases safely and swiftly, we share necessary shipping information (name, address, telephone number) with trusted logistical partners, such as Delhivery and verified courier services.

We do not sell, rent, or trade your personal data to third parties for advertising or marketing purposes.

6. Cookies & Tracking Technologies

Our website utilizes cookies and similar session storage technologies to keep track of your shopping cart contents, maintain session preferences, and improve website navigation.

You can choose to disable cookies through your browser settings, though doing so may affect certain functionalities such as cart updates and seamless checkout.

7. Your Data Rights

Under applicable data privacy regulations, you possess rights regarding your personal information:

• Right to access, verify, or update your personal account details.
• Right to request deletion of your personal order history and data, subject to lawful record-retention requirements.
• Right to opt-out of promotional communications or promotional emails.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Email: support@ajloun.in
• Phone: +91 98765 43210
• Business Hours: Monday - Saturday (9:00 AM - 6:00 PM)